Another question to answer

So what has been your most enjoyable/memorable positive thing you've seen from guests?

I'm very happy to say that in the 5 weeks so far, I have yet to deal with one of "those" guests. Everyone has seemed happy to be there. Today, I was working at a register when a guest asked if I had a tissue, I reached for a paper towel under the counter when another guest walked up to the counter and pulled one out of her purse for him. SHE was feeling the magic and that made me warm and fuzzy. I've also seen guests in the Dinorama games hand children their unused vouchers b/c they've "won enough" or they'll give one of their prizes to a child. Or there have been guests who see a little one pin trading with me and just go give the child one of their pins. In training today, we talked about the ripple effect and how our actions as CMs impact the guests and I can honestly say that I see it happen all the time.